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1-866-3-H2YARD (1-866-342-9273)
Copyright© 2001-2009 House2Yard. All rights reserved.

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General Help Information

Shipping Methods

Orders are shipped within the Continental United States. For Hawaii and Canada please call customer service at 1-866-342-9273 for an estimate. All shipments require a physical address (we cannot ship to a P.O. box) and a phone number so that the carrier may call with directions or questions. Smaller items are shipped via FedEx Ground Truck Services. Standard transit time is 5 - 10 business days. In most cases packages will be left at your front door if you are not home. FedEx 3 day and Overnight delivery services are available at an additional cost. If the order is heavy or oversized it will be shipped through a motor freight company. Standard transit time is 7 - 14 business days. The motor freight company will call you to make an appointment for delivery.
  • Missing parts or incorrect shipment
    If your order arrives missing parts or is incorrect please call us at 1-866-342-9273 or email us at customerservice@house2yard.com and we will send you the correct item.

  • Damaged shipments

    • For shipments delivered by common carrier: It is the customer's responsibility to inspect the goods and note any damage found on the carrier's "Bill of Lading". If you have a shipment with several pieces and cannot open every carton while the driver waits we recommend you write "subject to inspection" when you sign the delivery receipt. This indicates that you will promptly open and inspect the packages after the driver has left, and provides recourse in the case of hidden damage. If you do not note damages on the Bill of Lading you will be responsible for filing the claim for the damage with the freight carrier. We will assist you in settling claims with the carrier, but are not responsible for damage in transit.
    • For shipments delivered by FedEx: If your shipment was delivered by FedEx and left at your front door without signature you have 15 days to report any damage. Replacement product will be sent to you at no additional cost. If the 15 day timeframe has expired you will be responsible for purchasing replacement parts. All damaged product must be saved until we have notified you otherwise.

  • Return policy
    Your complete satisfaction is our number one priority. We offer a 15 day money back guarantee. If you are not satisfied with your purchase, you may return or exchange the item within 15 days of receipt. All items must be returned in their original packaging. Once we receive the merchandise we will credit you in full less shipping and handling charges. Please contact our customer service department at 1-866-342-9273 for a return authorization number and further instructions.

  • Packaging your return
    Once you have received your return authorization number you will need to prepare your item for pick-up. Pack the item to be returned securely in the original carton. Inside the box, please include your contact information, order number, and the reason for the return. On the outside of the box, write the return authorization number given to you by one of our customer service associates. We will schedule the original carrier to pick up the product for return.

  • Tax Information
    A 7.75% sales tax will be added to all orders within the state of California.

Cancellation policy

If you would like to cancel your order or a portion of your order, you must notify us within 24 hours of placing the order. If you notify us after 24 hours and your order has already been shipped, then your order will be subject to our return policy. To make a cancellation request please call us at 1-866-342-9273, no email requests please.

Methods of payment

We accept Visa, Master Card, American Express and Discover cards. Sorry we do not accept cash on delivery. To pay by check or money order, please call, fax, or email your order to:

House2yard
22885 Savi Ranch Pkwy Ste. E
Yorba Linda, CA 92808
Phone: 1-866-342-9273
Fax: 714-282-2622
Email: order@house2yard.com

Warranty


Our 3-year warranty covers defective workmanship and material quality. We will replace any products if found to be defective within threes year from purchase date. Warranty does not cover damage from or due to mildew, normal wear or tear, acts of nature, misuse, powder coated finish such as chipping or fading, improper cleaning, storage or prolonged exposure to inclement weather. To make a warranty claim please contact us at 1-866-342-9273 or warranty@house2yard.com.

Security

We recognize and respect the importance of maintaining your privacy and keeping your online order secure. We will not rent/sell your personal information with any other company.

When you enter your information on our Secure Order Form our web site will encrypt your personal information including your credit card number prior to transmitting over the Internet using industry standard secure socket layer (SSL) encryption technology.

If you have any further concerns or questions about online ordering, please feel free to contact us. Either call us or email us with your questions:
Toll Free: 1-866-342-9273
Email: cs@house2yard.com

Contact Us

House2Yard
22865 Savi Ranch Parkway Ste. C
Yorba Linda, CA 92887
Phone: 1-866-342-9273
Fax: 1-714-282-2622
Email: order@house2yard.com